Refund policy

Returns

LOAM will provide a full refund for the price of any product purchased when
the product is returned to us within 14 days of purchase. This refund
excludes shipping costs, customs, duties, and VAT/taxes, in accordance with
relevant legislation.

To be eligible for a return, your item must be unused and in the same
condition as when you received it. It must also be in the original
packaging.

Please note, due to the nature of our products, we cannot accept returns
on:

Opened or used health and wellness products

To complete your return, we require a receipt or proof of purchase.

If you wish to return your order, please notify us within 7 days of
purchase with a valid reason for the return. If we are unable to resolve
your complaint or further assist you, we will process a refund upon timely
receipt of the goods purchased, and payment will be made by the same method
that you made the original payment. Refund payments may take up to 14
business days to be received. Refunds are made at the discretion of LOAM.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged, or missing parts for
reasons not due to our error.

Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within the time it takes to process.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your
refund is officially posted.

Next, contact your bank. There is often some processing time before a
refund is posted.

If you’ve done all of this and you still have not received your refund,
please contact us at hello@loamblends.com <mailto:hello@loamblends.com>

Sale items

Only regular priced items may be refunded; unfortunately, sale items cannot
be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at hello@loam blends.com
<http://blends.com>  where you will be informed of where to send your item
for return.

Shipping

To return your product, you should email hello@loamblends.com
<mailto:hello@loamblends.com>  where you will be informed of where to send
your item.

You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged
product to reach you may vary.